The minimum order value is £20. Choose the quantity you need and the price will be calculated automatically, subject to the minimum order charge.
Yes. Enter the quantity required on the product page and the price will be calculated automatically.
This makes it easier to order the correct number of wafers without purchasing a fixed pack size.
Yes. We supply larger orders for ice cream shops, dessert businesses, caterers, events and repeat commercial customers.
Contact us with the required quantity and delivery postcode so we can provide the appropriate price.
Sample packs can be ordered through our website. We do not provide individual free samples on request.
Production begins after the order has been placed and payment has been completed.
Upload your artwork directly on the product page. We accept PNG, JPG and PDF files.
For the best result, use the clearest and highest-resolution version available.
We can usually assist with basic artwork preparation, including simple background removal and minor clean-up.
Artwork that is extremely small, blurred or heavily pixelated may require a higher-quality replacement.
The design is sized to fit the printable area of the wafer while preserving the original proportions of your artwork.
Bold logos, clear lettering and simple designs generally produce the strongest result. Very small text may be difficult to read once printed.
No. White areas within your design will show the natural colour of the wafer rather than being printed with white ink.
Double-sided printing is not currently available. Designs are printed on one side of the wafer only.
Our UK delivery options are: Economy, 7 working days — £4.95, or free on orders of £49 or more; Standard, 5 working days — £8.95; Express, 3 working days — £13.95; and Premium Express, 24-hour service — £29.95 for qualifying orders of up to 5,000 wafers. Premium Express orders must be placed before 2 PM. Available options are shown at checkout.
Premium Express costs £29.95 and is available for qualifying UK orders of up to 5,000 wafers placed before the 2 PM cut-off. Orders placed after the cut-off begin processing on the following working day.
Yes. UK orders are sent using a tracked delivery service. Tracking information is provided once the order has been dispatched.
Economy delivery is free on UK orders of £49 or more. For orders below £49, Economy delivery costs £4.95.
The timescale begins once payment has been completed and we have all artwork or order information required to process the order.
Personalised wafers generally have approximately 12 months of shelf life. Logo wafers normally have 12 months or longer.
Our current freshly baked stock has a best-before date of 31 December 2027.
Store the wafers in a cool, dry place, away from heat, direct sunlight, humidity and strong odours.
Keep the inner packaging sealed and place wafers required for daily use in a suitable airtight container.
No. Refrigeration can introduce condensation and moisture. Store them at room temperature in a dry environment.
Contact us as quickly as possible. Changes may be possible if production has not yet started.
Once a personalised order has entered production, changes may no longer be possible.
A personalised order can normally only be cancelled before production has started.
Contact us with your order details and clear photographs showing the issue.
Where a confirmed production error has been caused by us, we will review the appropriate resolution, which may include a replacement or refund.